jalivo Privacy Policy

This Privacy Policy ("Policy") is issued by jalivo ("we", "us", "our") and applies to all personal data collected, processed, stored, or transmitted in connection with your use of the jalivo website at https://jalivo.club and all associated services, including sports betting, live casino, slots, account management, payment processing, customer support, and any communications we send to you.

This Policy applies to all current and former jalivo account holders, to visitors who browse the jalivo website without registering, and to individuals who contact jalivo's customer support team. By accessing the jalivo Platform or by submitting your personal data through the registration process, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your data as described herein.

jalivo is committed to processing personal data in a lawful, fair, and transparent manner. We take our data protection responsibilities seriously and continuously review our practices to ensure they meet the standards expected of a trusted online platform serving players across Bangladesh and beyond.

jalivo, operating the Platform at https://jalivo.club, is the data controller responsible for the personal data described in this Policy. As data controller, jalivo determines the purposes and means by which your personal data is processed.

If you have any questions about how jalivo processes your personal data, or if you wish to exercise any of the rights described in Section 10 of this Policy, you may contact jalivo's data protection point of contact at the email address listed in Section 13 of this Policy. jalivo will endeavour to respond to all data-related enquiries within 30 days of receipt.

jalivo collects personal data in three principal ways: data you provide directly when you register or interact with the Platform; data generated automatically through your use of the Platform; and data received from third parties such as payment processors and identity verification providers. The categories of personal data we collect are set out in the table below.

jalivo does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily disclose such information in the course of a responsible gaming assessment or a support interaction. In such cases, the data is treated with the highest level of care and used solely for the purpose for which it was shared.

jalivo uses the personal data we collect for the following purposes. We process your data only for purposes that are compatible with the reason it was originally collected, unless we obtain your consent for a new purpose or are required by law to process it differently.

• Account creation and management: To register your jalivo account, authenticate your identity at login, and maintain your account profile and preferences.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• Identity and age verification (KYC): To verify that you are at least 18 years of age and to confirm that the identity information you have provided is accurate, as required by our anti-money-laundering (AML) obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover attempts, and other security threats to the Platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our support channels.
• Responsible gaming: To monitor your betting and gaming activity for signs of problem gambling, to apply any responsible gaming tools you have requested (such as deposit limits or self-exclusion), and to contact you if our systems flag a concern.
• Platform personalisation: To tailor your jalivo experience, including presenting relevant game recommendations and promotional offers based on your usage history, subject to your communication preferences.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including transaction reporting obligations and the retention of records as required by law.
• Service improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the jalivo Platform.

jalivo processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and jalivo, including operating your account, processing bets and transactions, and providing customer support.
• Legal obligation: Processing that is required for jalivo to comply with applicable legal and regulatory obligations, including KYC/AML verification, age verification, and financial record-keeping.
• Legitimate interests: Processing carried out in pursuit of jalivo's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, provided these interests are not overridden by your privacy rights.
• Consent: Where jalivo relies on your consent as the legal basis for processing — for example, for the receipt of marketing communications — you have the right to withdraw that consent at any time by contacting support or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jalivo does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each payment partner processes your financial data under their own privacy policy and is independently responsible for their data handling practices.
• Identity verification providers: Third-party KYC and AML service providers may receive copies of your identity documents and verification images solely for the purpose of completing the account verification process.
• Game content providers: Providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive the technical data necessary to deliver their games within the jalivo Platform (such as your session token and account reference). They do not receive your full personal profile.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help jalivo understand Platform performance and user behaviour. No individually identifiable data is shared for this purpose.
• Legal and regulatory authorities: jalivo may be required by law to disclose personal data to competent regulatory, law enforcement, or judicial authorities. In such cases, jalivo will disclose only what is legally required and will, where permitted, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jalivo's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any change to the applicable privacy policy before it takes effect.

The jalivo Platform uses cookies and similar tracking technologies to operate essential Platform functions, remember your preferences, analyse usage patterns, and, where you have consented, to deliver personalised content. The main categories of cookies used by jalivo are as follows:

• Strictly necessary cookies: These cookies are essential to the operation of the jalivo Platform. They enable core functions such as account authentication, session management, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: These cookies remember your preferences, such as your preferred language, display settings, and recently viewed games, to provide a more personalised experience on your return visits to jalivo.
• Analytics cookies: These cookies collect anonymised information about how visitors use the jalivo Platform, including which pages are visited most frequently and how users navigate between sections. This information helps jalivo improve the Platform experience.
• Performance cookies: These cookies monitor Platform performance and help identify technical issues such as slow page loads or broken features, allowing jalivo's technical team to respond promptly.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies; however, please be aware that disabling certain cookies may affect the functionality of the jalivo Platform, including your ability to stay logged in or complete transactions.

jalivo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jalivo servers.
• Industry-standard hashing and salting of account passwords — jalivo never stores passwords in plain text.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jalivo Platform and infrastructure.
• Monitoring systems that detect and alert on anomalous access patterns or potential data breaches in real time.
• Secure data storage infrastructure with encrypted backups and geographically redundant failover systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jalivo will notify affected account holders without undue delay and will take all reasonable steps to contain and remediate the breach.

jalivo retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active account relationship with you, or as required by applicable legal and regulatory obligations. The general retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active jalivo account, plus a minimum of five years following account closure, to comply with anti-money-laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and verification documents: Retained for the duration of your active account plus five years following closure, or longer if required by applicable law or ongoing regulatory proceedings.
• Customer support communications: Retained for a period of three years from the date of the interaction, unless the communication is relevant to an open dispute or investigation, in which case it is retained until the matter is fully resolved.
• Technical and behavioural data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted. Anonymised aggregate data may be retained indefinitely for analytical purposes.

When data is no longer required, jalivo securely deletes or anonymises it in accordance with our internal data destruction procedures. Requests for early deletion of personal data are handled in accordance with the rights described in Section 10, subject to any overriding legal retention obligations.

As a jalivo account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jalivo at [email protected] with a clear description of your request. jalivo will respond within 30 days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data jalivo holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by jalivo be corrected or updated without undue delay.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jalivo's legal retention obligations.
• Right to restriction: You have the right to request that jalivo restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where jalivo relies on legitimate interests as the legal basis. jalivo will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where jalivo processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

The jalivo Platform is strictly intended for adults aged 18 and above. jalivo does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and have reason to believe that a person under your care has registered with jalivo or submitted personal data to the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

jalivo reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, jalivo will notify registered account holders by email and by posting a prominent notice on the jalivo Platform prior to the changes taking effect. The updated Policy will display the revised effective date at the top of the page.

Your continued use of the jalivo Platform after the effective date of any revision to this Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and contact jalivo to request account closure and data deletion in accordance with Section 10.

We encourage you to review this Privacy Policy periodically to stay informed about how jalivo is protecting your personal data. The current version of the Policy will always be available at https://jalivo.club/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jalivo's personal data processing practices, please contact the jalivo data protection team using the details below. All privacy-related enquiries are handled in English by our dedicated support staff.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, from within your logged-in jalivo account dashboard
• Website: https://jalivo.club

jalivo aims to resolve all privacy-related enquiries promptly and fairly. If you are not satisfied with jalivo's response to your enquiry or believe that your personal data is being processed in a manner that is inconsistent with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

For players based in Bangladesh, jalivo is committed to cooperating fully with any lawful enquiry made by competent Bangladeshi authorities in connection with the processing of personal data relating to Bangladeshi residents. We take our responsibilities to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh seriously and will always seek to address privacy concerns in a timely and transparent manner.