jalivo believes that gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in charge of their play.
Responsible gaming is not an afterthought at jalivo — it is built into the platform from the ground up. These six commitments define how jalivo protects every player across Dhaka, Chittagong, Sylhet, and beyond.
jalivo enforces a minimum age of 18 years for all account holders. Every new registration is screened through our KYC process, which requires valid identity documents confirming date of birth before a player can deposit or place a bet. No exceptions are made.
Players can set personal deposit limits on a daily, weekly, or monthly basis directly from their account settings. Once a limit is set, jalivo's system will automatically decline any deposit that would exceed it, keeping your spend within a boundary you have chosen.
If you need a short break from gambling, jalivo's time-out feature lets you pause your account for a period ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. The feature takes effect immediately upon request.
Players who feel their gambling is becoming a problem can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is locked and you will not receive any promotional communications from jalivo until the period expires.
jalivo can send session-time reminders to alert you of how long you have been playing. These reality-check notifications appear at intervals you choose, giving you a timely prompt to review your session, check your balance, and decide whether to continue or stop.
jalivo's customer support team is trained to handle responsible gaming concerns with sensitivity and discretion. If you are worried about your own gambling or the gambling habits of someone you care about, our team is available around the clock to listen and guide you to the right resources.
The following tools are available to every registered jalivo account holder. You can activate or request them at any time by logging in to your account or by contacting our support team directly.
Navigate to Account Settings → Responsible Gaming → Deposit Limits and enter the maximum amount you wish to deposit within a given period. Limits are applied instantly. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period to guard against impulsive decisions. Deposit limits can be set in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, and Rocket.
A loss limit caps the total amount you are permitted to lose within a defined period. Once your cumulative net losses reach the limit you have set, jalivo will prevent any further wagers from being placed until the period resets. Like deposit limits, reductions apply immediately while increases require a 7-day wait. Loss limits are an effective safeguard for players who want to protect themselves from chasing losses.
A wager limit restricts the total staking volume within a set period, regardless of outcomes. This tool is particularly useful for sports betting players who want to keep their total bet volume in check across cricket, football, kabaddi, and other markets available on jalivo.
Set a maximum session length (e.g., 1 hour, 2 hours, 4 hours) after which jalivo will automatically log you out. A notification appears 5 minutes before the session limit is reached, giving you time to complete an active hand or bet before the system logs you out. Session limits reset every 24 hours.
Enable reality check pop-ups that appear at regular intervals (every 30, 60, or 90 minutes) during an active session. Each notification displays the total time you have been playing and your net win/loss for the session, giving you the information to make an informed decision about whether to continue.
A time-out is a short-term account suspension. You choose the duration — from 1 day up to 6 weeks — and jalivo immediately restricts access to your account. You will not be able to log in, deposit, or gamble during the time-out period. Promotional emails and SMS notifications are also paused. At the end of the period, access is restored automatically unless you choose to extend.
Self-exclusion is a longer-term measure for players who recognise that they need a more sustained break from gambling. Once self-exclusion is activated, jalivo locks your account for the chosen period (6 months, 1 year, 2 years, or 5 years). Self-exclusion cannot be reversed during the chosen period — this is intentional and is designed to give you genuine protection when you need it most. To request self-exclusion, contact our support team at or use the in-account Responsible Gaming settings panel.
How to Access Tools: All Responsible Gaming tools are available at Account Dashboard → Settings → Responsible Gaming. You can also contact jalivo support via live chat or email at to activate any tool on your behalf, 24 hours a day, 7 days a week.
The table below summarises all available Responsible Gaming tools, their effective time frames, and how quickly changes take effect once a request is submitted.
| Tool | Available Periods | Reduction Takes Effect | Increase Takes Effect | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 7-day cooling-off period | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 7-day cooling-off period | Active |
| Wager Limit | Daily / Weekly / Monthly | Immediately | After 7-day cooling-off period | Active |
| Session Time Limit | 1 hr / 2 hr / 4 hr / Custom | Immediately | Next session start | Active |
| Reality Check | Every 30 / 60 / 90 minutes | Immediately | Immediately | Active |
| Time-Out | 1 day – 6 weeks | Immediately (cannot cancel early) | Extension available before expiry | On Request |
| Self-Exclusion | 6 months / 1 yr / 2 yr / 5 yr | Immediately (irreversible during period) | Not applicable | Permanent Block |
Honest self-assessment is the first step. Review the questions below.
Problem gambling can develop gradually and is often difficult to recognise from the inside. jalivo encourages all players to ask themselves the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to reach out to our support team or activate one of our responsible gaming tools without delay.
You are not alone. Problem gambling affects people of all backgrounds across Bangladesh. If you recognise these warning signs in yourself, please contact jalivo support at immediately. Our team will help you activate self-exclusion or other protective tools without judgement.
Responsible gaming is the practice of treating gambling as a form of entertainment with a fixed, affordable budget — rather than as a strategy for making money or escaping personal difficulties. At jalivo, we define responsible gaming as playing within your means, maintaining full control over your time and spending, and stopping the moment gambling stops being enjoyable. Our platform is designed to make responsible play the default, not the exception.
For the vast majority of jalivo's players across Bangladesh — whether they are following the BPL, placing cricket bets on the Bangladesh Tigers, or spinning slots after a long day — gambling is a leisure activity they manage comfortably. Our responsible gaming tools are here to help that majority maintain those healthy habits, and to provide a meaningful safety net for the small minority who may find things getting out of hand.
jalivo strictly prohibits the use of its platform by anyone under the age of 18. This is not simply a policy statement — it is enforced through our KYC identity verification process, which requires every new account holder to submit a valid government-issued identity document confirming their date of birth before deposits or bets are permitted.
If jalivo has any reason to suspect that a player may be under 18, the account is suspended pending verification. Any account found to belong to a person under the legal age is permanently closed, all deposits are returned, and the incident is logged. We also encourage parents and guardians across Bangladesh to use parental control software to prevent underage access to gambling websites on shared family devices.
Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition in which a person is unable to resist the urge to gamble despite harmful consequences to their finances, relationships, or wellbeing. It does not discriminate by age, gender, or income level, and it can develop gradually over time without the person being fully aware of it. Early warning signs include:
If any of these signs sound familiar, jalivo urges you to take action now rather than later. The earlier responsible gaming tools are activated, the more effective they are. Our support team at is available 24 hours a day to help you put protective measures in place.
jalivo uses a combination of automated monitoring and human review to identify players who may be showing signs of at-risk gambling behaviour. Our systems track indicators such as a sudden increase in deposit frequency, extended session lengths, a pattern of chasing losses after a large losing streak, or rapid increases in wagering stakes. When our systems flag an account, a trained member of the responsible gaming team will review the situation and may reach out to the player with information about the available protective tools.
jalivo will never pressure a player to gamble more. Any outreach from our responsible gaming team is designed solely to offer support and information, not to encourage further play. Players are always free to ignore such outreach if they feel it is not needed, but we encourage every player to take a moment to consider the information being shared.
If someone you care about — a family member, friend, or colleague in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh — appears to be struggling with a gambling problem, there are constructive steps you can take. Approach the conversation with empathy rather than accusation. Offer to help them access support. If you believe they hold a jalivo account and you have genuine welfare concerns, you may contact our support team to share your concerns confidentially. jalivo takes third-party welfare concerns seriously and will investigate appropriately within the bounds of our Privacy Policy.
Practical Tip: Before each session on jalivo, decide in advance how much you are willing to spend and how long you will play. Treat that amount as the cost of an evening's entertainment — like buying a cinema ticket or dining out. When the budget is spent or the time is up, log out and do something else. This simple habit is one of the most effective ways to keep gambling enjoyable and under control.
If gambling is causing you stress or harm, please do not wait. jalivo's support team is available around the clock, and all responsible gaming conversations are treated with complete confidentiality.
Send a message to our responsible gaming team any time. We aim to respond within 2 hours.
Access live chat 24/7 from within your logged-in jalivo account dashboard. A real support agent — not a bot — handles all responsible gaming queries.
Contact us by email or live chat to activate self-exclusion immediately. We will process the request within 24 hours and confirm by email once your account is locked.
Visit our FAQ page for answers to common responsible gaming questions, or review our Terms & Conditions and Privacy Policy for the full policy framework.
Responsible gaming tools are in place — now enjoy jalivo for what it is meant to be: entertainment. Explore cricket betting, try the slots, or log in to manage your account and review your responsible gaming settings.